This document is the Association for Autism and Neurodiversity’s (AANE) Refund / Grievance Policy.  It  reflects the procedures that will be utilized in all requests for a refund related to either a cancellation or a grievance.  Matters covered by this policy include, but are not limited to the following: request for registration cancellation, refund request, complaints about course content, speakers, facilities, non-receipt of certificates, and other miscellaneous occurrences. 

1. Requests for cancellation, refund or submission of a grievance must be made in writing (by email) by the participant. All written complaints must be submitted to AANE’s Associate Director Janet Barbieri via email: [email protected].
2. A copy of this Refund / Grievance policy will be emailed within a week to anyone who requests it or who submits a grievance or complaint.
3. Letter is reviewed by organizational members consisting of:
   – Social worker consultant: AANE’s Executive Director or Associate Director
   – AANE’s Executive Committee
4. Issue is discussed.
5. Fair procedures and due process are part of the policy. Some type of a hearing must be provided, giving the participant the opportunity to support her/his/their allegations by arguments however brief and, if need be, by proof, however informal.
6. The decision is made democratically.
7. Information is shared and utilized to improve future courses.
8. The Association for Autism and Neurodiversity (AANE) will respond to the participant in writing, within 30 days, to share the decision.
9. The Association for Autism and Neurodiversity (AANE) will keep a record of each complaint and its resolution.